Return & Exchange Policy
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Eligibility
Non-returnable
- Affiliated Business T-shirts (e.g. Conscious Style Guide) or donation (01760, NCCD, Ukraine T-shirts or items that are marked as percentage donation) items can not be return or exchanged.
- Accessories (including jewelry, bags, etc,)
- Discounted (on SALE) items
- Gift Cards
- Already exchanged items (only one exchange is acceptable).
- The items should not be worn, washed, and free of stain and odor. If the item is not returned in its original condition.
- The return package has not been delivered to us, the buyer is responsible for any loss in value. To complete your return, we require a receipt or proof of purchase.
Make sure all items are in NEW condition, unworn, unwashed with tags attached in original packaging, and fragrance-free. No marks of any kind. (We can't accept anything that doesn't meet the criteria listed above.
We do not offer returns or exchanges for international shoppers.
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Policy
Read carefully
- Orders cannot be edited or canceled after being placed.
- Failing to contact us before returning the items could cause the loss of the goods, in this case, we wouldn't be able to issue a return/refund.
- Uni-T is not responsible for items shipped to the wrong given address.
- Returns over $100 will be charged a 20% restocking fee that will be deducted from the return amount.
- Any order refused at delivery and sent back to Uni-T will not be refunded for shipping costs.
- Ship packages with the original copy of the packing slip back to Uni-T.
- Buyers are responsible for return shipping costs, and we are accountable for reshipping for exchange to you.
- In the unlikely event that we inadvertently sent you an incorrect item or you received a damaged item, please notify us immediately (within 3 days from the delivery date) here so that we can waive your return shipping fee and initiate a replacement. Your replacement items will ship free of charge.
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Time limits
Online
- Please request for return/exchange within 14 days from the delivery date. For e.g., if your order is marked as delivered on March 14th, 2023 can be returned only up to March 28, 2023. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a full refund or exchange.
- However, instead of a full refund, you will receive store credits (discount code or gift card) up to 30 days from the delivery date.
- Failing to contact us before returning the items could cause the loss of the goods, in this case, we wouldn't be able to issue a return/refund.
In-Store
- Please contact Eujin for return/exchange within 7 days from the purchase date at info@shopuni-T.com or call 774-231-0808
FAQ
Do I need to follow certain instructions?
- Make sure all items arenew, unwashed, unwornwith tags attached, in original packaging (or, similar), andodor-free. No marksof any kind. Nothing else will be accepted if it doesn't meet these criteria.
- Please make sure to keep thetracking numberfor your package in case it gets lost. We are not responsible for any lost returns. When shipping packages, include thepacking slipor include youremail,name, andorder number.
- Upon receiving and inspecting your return, we will email you to confirm thestatus of your return. If approved, the refund or exchange will be processed. The refund will be credited within a certain number of days.
What is the return address?
Our Studio Return Address
Uni-T
8 Court St. STE 1
Natick MA 01760
How soon do I need to send them back after return/exchange request?
If we do not receive the package in 2 weeks, your request will be canceled.
Can I just send the return without submitting the form?
No.